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Question Time: Airline operators and passenger rights

September 26, 2006 12:00 AM
By Liz Lynne

It is just a question about airline operators. I understand that they are the ones that have to tell passengers what their rights are, but in various instances, with Air France in particular, we are told that it is not up to the airline operator. What is the Commission doing to make sure that airline operators take their responsibilities seriously? I had to intervene on behalf of several passengers because they were told that they would not get overnight accommodation, for instance. I told them that was wrong and that the new law said that they were entitled to that compensation.

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